Refund policy

HUSTON HOUSE RETURN POLICY

We take great care in handcrafting your candles at the highest level, and strive to create unique and rich scents that make your senses dance and keep you coming back.   However, we do understand that sometimes it just isn't the right fit.   

We accept returns within 14 Days of delivery.  The items must be in the same condition that you received it, unused, un-lit, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hhteam@hustonhousecandles.com. 

Once your return is accepted, we’ll send you a return shipping label (see return shpping costs below), as well as instructions on how and where to send your package. Items sent back to us without approval first will not be accepted. 

 

RETURN  SHIPPING COSTS

As a husband & wife owned and operated small business we do not cover the return shipping cost.  All return shipping costs are calculated based on your order and will be deducted from your refund.

You can always contact us for any return questions at hhteam@hustonhousecandles.com.

Damages and issues
Please inspect your order upon reception and contact us within 48 hrs if the item is damaged or broken, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Non-returnable items


We do not accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we’ve received and inspected your return, We'll let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hhteam@hustonhousecandles.com.